Shipping & Delivery

We aim to dispatch all orders within 1-2 business days. Orders placed on weekends or bank holidays will be processed the next business day.

Once your order is on its way, you’ll receive email confirmation. Please note that delivery times apply from the date of shipping, not the date of purchase.

Peak Seasons: During busy periods like Christmas or Bank Holidays, please allow a little extra time for our small team to get your order out to you.

UK Delivery Options

(Includes Isle of Man)

Option	Price	Estimated Time	Details
InPost Locker or Shop	£1.99 (Free on orders over £40)	2-4 Working Days	Collect at a time and location convenient to you.
InPost Home Delivery	£2.89 (Free on orders over £40)	4-5 Working Days	Delivered directly to your chosen address.

Europe Delivery Options

Full end-to-end tracking is offered via Royal Mail with delivery confirmation.

Option	Price	Estimated Time
International Tracked	Calculated on checkout	3-5 Working Days

• Albania
• Andorra
• Austria
• Belarus
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czechia
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Iceland
• Ireland
• Italy
• Latvia
• Liechenstein
• Lithuania
• Luxembourg
• Malta
• Monaco
• Montenegro
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• Russia
• San Marino
• Serbia
• Slovakia
• Slovenia
• Spain
• Sweden
• Switzerland
• Turkey
• Vatican City

 

Guernsey and Jersey

Full end-to-end tracking is offered via Royal Mail with delivery confirmation. Up to £75 compensation (Royal Mail). Free Shipping is available on orders over £45. 

Option	Price	Estimated Time
Royal Mail Tracked 24	£3.71	Next Working Day

 

Mainland USA Delivery Options

Full end-to-end tracking is offered to Mainland USA via Royal Mail, with delivery confirmation. Please check the level of compensation cover you require before choosing your shipping option.

Option	Price	Estimated Time	Details
Royal Mail International Tracked	£16.50-£19.00	6-7 Working Days	Shipping cost depends on level of compensation cover via Royal Mail if item is lost etc (£50 or £250).

Canada Delivery Options

Full end-to-end tracking is offered to Canada via Royal Mail, with delivery confirmation. Please check the level of compensation cover you require before choosing your shipping option.

Option	Price	Estimated Time
Royal Mail International Tracked	£24.99	6-7 Working Days

Mainland Australia and New Zealand Delivery Options

Full end-to-end tracking is offered to Mainland Australia and New Zealand via Royal Mail with delivery confirmation. Compensation cover provided by Royal Mail is £250. 

Option	Price	Estimated Time
Royal Mail International Tracked	£22.50	6-7 Working Days

 

Orders shipped to Europe or the Rest of the World may incur customs duties, taxes, or import fees. These charges are determined by the destination country’s authorities and vary based on the parcel’s value and local regulations. Any such fees are the responsibility of the recipient and are not included in the checkout total.

Tracking Your Order

Stay updated on the whereabouts of your pup’s new gear! 

In Post: You can track your order here.

Royal Mail: You can track your order here.

• Estimated Timelines: Delivery times are estimates provided by our couriers. While we work hard to meet these, factors like extreme weather or postal strikes are outside of our immediate control.
• Missing Parcels: In the rare event that your parcel goes missing or is significantly delayed, please contact us. While we must allow the courier's official "claims window" to pass, we will always ensure you receive your items or a full refund.
• Address Accuracy: Please double-check your delivery address at checkout. We cannot be held responsible for items delivered to an incorrect address provided by the customer.

Questions?

If you have any questions about your shipping, please reach out to us via our social media channels @puppylaneuk or email us at support@puppylaneuk.co.uk. We’re always happy to help!